As a publicly-listed company and fully regulated financial services company, CMTrading adheres to strict regulations in regards to Anti-Money-Laundering (AML) and Know-Your-Customer Policies (KYC). Thus, we need to make sure that all of our users are fully verified and that their documents comply with our policies.
If your Proof of Identity or Proof of Residence documents were rejected, you will receive an email from the Onboarding Department that will explain the reason they were rejected and that would suggest a solution, based on the reason for rejection.
Please send back the correct document via email to [email protected], and they will make sure to verify your account as soon as possible once the documents are approved.
❗️In case you want to find the reason why your documents were rejected and to check the possible solution for it, we will provide all of the possible rejection reasons and needed actions from you, on the links below.👇
The lists will state the Reason for rejection > And the action that you need to undertake to fix it.